Cancellation policy

100% anticipation – 0% risk
Instead of the usual free cancellation up to 3 months before arrival, we have adjusted our conditions for all bookings in the 2021/22 season as follows:

  • up to and including 28 days before the day of arrival: cancellation free of charge
  • up to 27 days and including 8 days before the day of arrival: 70 % of the arrangement rate
  • within the last 7 days before the day of arrival: 90 % of the arrangement rate

For all reservations as of November 2022, the conditions remain the same as follows:
Pursuant to § 18 (1) no. 10 FAGG (Act on Distance Contracts and Off-Premises Contracts), there is no right of cancellation for this conclusion of contract pursuant to § 11 FAGG. A withdrawal by the contracting partner is therefore exclusively governed by the following paragraphs.

The accommodation contract may be terminated by a unilateral declaration by the contracting party without payment of a cancellation fee up to 3 months before the agreed arrival date of the guest.

Outside the period specified in the previous paragraph, withdrawal based on a unilateral declaration by the contracting party shall be possible only with payment of the following cancellation fees:

  • up to 1 month prior to arrival: 40% of the total agreed price;
  • up to 1 week prior to arrival: 70% of the total agreed price;
  • less than 1 week prior to arrival: 90% of the total agreed price.

EXCEPTION: If you have booked our Non Refundable Rate, it is not cancellable or changeable. In case of cancellation or no-show, 100% of the cost will be retained.

Info COVID-19

Give us your trust… we will not disappoint you!

We are full of optimism, motivation and drive and are already working so that we can welcome you again in winter in old freshness. Our claim is that you can enjoy your well-deserved vacation with us with the highest possible safety and absolute comfort. That is why we are constantly evaluating our health and safety concept and will not only comply with the required hygiene regulations but implement them beyond the required level.

Right now we are focusing on safety on holiday.
Kühtai is a manageable place and is located at 2,020 meters. With its almost 2,000 guest beds, deceleration and rest have been deliberately used for years. Crowds of people are also avoided on the ski slopes due to the very high transport capacities at the lifts.

Your winter vacation is safe with us!
You can find our and the measures of the federal government for winter tourism 2021/22 HERE

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